My Partner Platform — Self-Service Mobile Application for Orange Services

Case study summary

• 1. Problem: Partner telecom subscribers needed a single mobile app to manage services themselves — plans, roaming, SIM, and technician visits — without relying on operator support for routine tasks.
• 2. Solution delivered: moblers designed and built a scalable self-service telecom app with secure biometric/OTP login and centralized account and service management.
• 3. Verified technology boundary: mobile application; Partner backend integration; fingerprint, facial-recognition and one-time-code login; server optimization and load balancing. Frameworks, APIs, databases, cloud, operator systems, authentication vendors, and CI/CD are not publicly disclosed.
• 4. Timeline: Approximately 4 months, aligned with Partner’s specifications and backend infrastructure.
• 5. Outcomes / metrics: One-stop self-service for data/TV/internet/phone plans, international roaming, SIM activation, account updates, and technician scheduling. Downloads, MAU/DAU, latency, stability, uptime, support reduction, and business impact are not publicly disclosed.
• 6. Code ownership: Clients received full ownership of the source code, repo, binaries and deployment artefacts.
• 7. Security note: Reblaze is documented as a separate moblers SDK project; no public evidence identifies it as a My Partner integration. Full evidence-bounded architecture and disclosure details: https://moblers.com/projects/my-partner/.