Case study
UIA airlines Platform — Airline Online Check-In Web & Mobile Platform
One-page summary: problem, solution, tech, timeline, outcomes, and code ownership.
Case study summary
- 1. Problem: UIA’s check-in was limited to airport counters or a basic web page that opened only 24–72 hours before departure because of aircraft-assignment constraints — driving high counter staffing and a weak digital experience.
- 2. Solution delivered: moblers built a web & mobile online check-in platform that collected seat preferences early (even months ahead), submitted them to the airline host system in the allowed window, and adapted to last-minute aircraft changes.
- 3. Tech stack: Web + mobile check-in clients; intermediary integration layer between the airline host system and ticketing platform; dynamic seat-allocation logic for changing aircraft configurations. Team: ~10 web & mobile engineers.
- 4. Timeline: Completed in 12–18 months.
- 5. Outcomes / metrics: Online check-in adoption rose to over 70%; check-in counter staffing reduced from 5–6 agents to 2 per flight.
- 6. Code ownership: Clients received full ownership of the source code, repo, binaries and deployment artefacts.
UIA airlines FAQ
What results did the UIA check-in platform achieve?
Online check-in adoption over 70% and counter staffing cut from 5–6 to 2 agents per flight. Timeline 12–18 months. Full code ownership. https://moblers.com/case-studies/uia-airlines/
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